Data We Hold and Why We Hold It
We collect the information you provide when registering — your name, contact details, and identity verification documents. When you fund your account through JazzCash, Easypaisa, or Raast, we record transaction references and wallet identifiers to process payments and handle any disputes. We do not store your
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mobile banking PIN or full card details; those stay with your payment provider. Your device information — browser type, operating system, screen size — helps us keep the mobile experience consistent whether you switch from your phone to a desktop mid-session. We also log session activity
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like login timestamps and page navigation to detect unusual access patterns and protect your account from unauthorised use. IP addresses are retained for a limited period to satisfy fraud-prevention obligations under applicable rules. All data is processed only for account management, payment processing, security monitoring, and
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regulatory compliance. We do not sell your personal information to third parties, and we do not share it with advertisers. Retention periods vary by data type: transaction records are held for the period required by applicable financial regulations, while device logs are cleared on a rolling
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basis. Where local law in Pakistan or the eligible region requires us to adjust these practices, those requirements take precedence.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.